Monday 17 January 2011

Enhancing Communication

We all have something to say, especially when dealing with clients, when we need to receive and give feedback as often as possible.

Here are a few ways of improving the communication skills

Listen

The first step in good communication is to listen to what others are saying. If you are so focused on saying your piece, you’ll miss important points. Listen to the points colleagues or clients are making. When they have finished their thought, go ahead with your own. It also helps to build relationships if you can address another’s comments in your own.

For example, by saying: "I agree with Liviu that we should move the Charts portlet..." will be much more effective and demonstrate that you are a team player better than the more self-centered, "I think we should move the..." By acknowledging that you are listening, you will gain appreciation and respect. After all, this is plain polite.

Make sure you understand what the other person is trying to say. Keep an open mind. Be flexible about compromises and alternate solutions.

Communicate clearly

In communication the receiver should understand the things clearly. So the message (should it be spoken or emailed) should be very clear. When speaking, he should stop whenever necessary. Lowering and rising of tone also enhance the impact.

Right words

Complex language is useless if the receiver doesn't understand a thing. Always use simple words and translate whatever you're doing in normal language.

Think ahead

If you say everything that crosses your mind exactly when you think it, it’s likely that some stupid things might come out and you won't be taken serious in the future.

Planning what you are about to say can go a long way in avoiding embarrassment and providing with quality ideas.

Advise the client

If the client hadn't thought about something, it doesn't mean he won't approve with you. Share with him every little thought that can enhance or beautify his product.

Get to the point

In the business place, there is little time for long rambling thoughts or stories. Eliminate most of the idle chatter in a professional context and get to the point. Stories and random thoughts are great among friends at the water cooler or lunch table, but they don’t belong in the conference room. Your message should be clear and simple.

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